At BigHouse Payment Solutions, we like to say, “meeting all your payment processing needs under one roof.” We are committed to working hard to handle every need our clients have; whether simple or complex, we want to be the one point of contact. At the same time that we want to be ‘BIG’ at meeting needs and solving problems, we also want our clients to be at home with us when it comes to doing business...hence the name, BigHouse.
Our Vision: The Three I's
When we talk about our Identity as an organization, there are certain characteristics by which we want to be known. These characteristics serve as a measuring stick for us to operate, both externally - towards our clients and the communities in which we conduct business - and internally - towards one another (the people on our team). We will call these Identifying markers our three I's.
Integrity is about keeping our word, and it is also about being real with our clients and teammates.
If we don't know the answer to the question, we don't take the "fake it until you make it" approach. We simply say, "I don't know, but I will find out," and then we get to work finding out. Integrity means that we do our best to never over-promise and under-deliver.
We don't just find hard-working, smart people to join our team. We want smart people who are willing to work hard at getting smarter. This drive for improvement should cascade from the top of the organization.
Our industry is technology driven, which means that it is ever changing, growing, and evolving. We cannot rest on yesterday's information. For our sake and our clients’ sake, we have to be hyper-motivated towards learning and growing every day and applying that knowledge to how we serve our clients.
We will not be a nameless, faceless organization. We want our clients and our communities to know who we are. We commit to have genuine, mutually beneficial relationships with our teammates and our clients. When we look at our communities, we want to look for opportunities to serve and not just be served.
"Just opened our restaurant a little over a week ago and BigHouse Solutions supported us every step of the way .... great pricing and support. Highly recommend the team at BigHouse."
Owner of Osake
"Have done business with the owner of this company for years. He is hardworking, trustworthy, and dedicated. He has gone above and beyond the normal call of duty more than once for our company, and we appreciate that. We will, most certainly, continue doing business with them!"
Owner of Twisted Oak/Broad Street Burger
"I have done business with multiple merchant service providers over the years and the reason I would not hesitate to use BigHouse Payment Solutions boils down to two words- customer service. In fact, I had an issue that came up with my merchant services account AFTER I had sold a business and the management at BigHouse Payment Solutions worked with me for months to help resolve it. I know there was nothing in it for them- we had sold the business, but on principle they took care of me and for that reason alone, I wholehearted recommend them."
COO Kelly Products Inc.
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